We understand you will not be able to create an offer for every inquiry. We always encourage owners to try to create an offer, even if you have to change or edit the trip details. We have seen that customers are frequently flexible for their dates and times. It is best to try to make an offer for an alternate date or time you have available to see if you can still wind up with a booking. However, if you absolutely must decline an inquiry, you can follow these steps if logged in using a computer or laptop:
- Once you receive the notification you have an inquiry, you can click the link in the email or SMS message to bring you to your inbox.
- The new inquiry should be atop your inbox with the label "New Inquiry". You will be able to see a snapshot of the trip details. If you are not available and do not wish to create an offer with different options for the customer then you can decline the inquiry. You can do so from the options menu. The options menu is the 3rd icon near the top of the screen that is represented by 3 horizontal lines (see screenshot below).
- Click the "Decline Inquiry" option. You will be prompted to add a reason for your decline. The customer will be notified of your decline and will be able to see your reason as well.
That's it! You will send a message to the customer letting them know you have declined their inquiry. Keep in mind, if you change your mind, you will still be able to send an offer to the customer which will re-open the inquiry. Customers may also continue to send you messages even after you've declined their inquiry.
Declining inquiries on mobile
For how to decline an inquiry using your mobile app, please see our tutorial here: