How do I file an insurance claim?
In an instance where you, the owner, need to file an insurance claim based on damages caused by a renter you must follow the steps listed in this article. Please note that GetMyBoat partners with a 3rd party insurance company, Falvey Yacht Insurance, and that any insurance claim will be handled between you, the renter, and Falvey once submitted.
Falvey insurance deductibles start at $1,000 and max out at $3,000. If the damages you wish to claim are going to be below the deductible amount, GetMyBoat recommends either working out a resolution with the renter directly or by putting in a claim for GetMyBoat's incidental coverage limit from your listing. If the damage is worth more than than the deductible, it will make sense to file the insurance claim.
Steps for filing an insurance claim:
- Confirm insurance was purchased either by you or the renter: First and foremost, was rental insurance purchased by you or the renter for the booking? If not, unfortunately, no insurance claim can be made. However, if you or the renter purchased insurance, either party may file a claim with Falvey.
- Notify Falvey immediately in regards to a potential claim: Claims or notifications of a potential claim must be submitted to Falvey within 72 hours post rental. Falvey will likely deny any claims that come in after 72 hours. It is imperative to contact Falvey (see contact information below) and file a claim or give notice that you may file a claim as soon as possible. If the renter purchased insurance, you can have them file the claim but you may open the claim yourself if needed (recommended if you do not think the renter will do it in time).
- Be prepared to gather and send documentation: Falvey will likely request any and all documentation you have regarding the rental and the claim. Be prepared to send photos of damages, agreements, contracts, receipts, invoices, quotes, and estimates for the claim.
- Notify the other party that a claim is being filed: As the owner, you may open a claim for the insurance even if the renter purchased it. However, as with claims for the incidental coverage limit, it is a good idea to let the renter know you plan on filing the insurance claim. If the renter purchased the insurance, they will be responsible for the deductible cost thus needing to be notified.
Contact for Falvey
For claims, you may call or email Falvey at the following: