A customer made a complaint. Do I have to issue a refund?

A customer has complained about their booking. Do I need to refund them? 

Sometimes a trip isn't up to the standards that a customer is expecting. Sometimes customers can be fussy. Regardless, the option to refund is mostly up to you as the owner.

Typically, we always encourage owners to provide great customer service. If there was an issue the customer had during an outing, we ask that you be open-minded about what can be done to resolve the conflict. You don't HAVE to issue a full or partial refund but it's often times the easiest solution. If a resolution cannot be agreed upon between you and the customer, GetMyBoat may step in as a neutral 3rd party to determine whether or not a refund is warranted. In these cases, we'll hear both sides and make a determination based on the facts and evidence provided. 

You can always contact us at [e-mail] if this scenario comes up.