A customer has complained about their booking. Do I need to refund them?
In the unlikely event that a customer has a complaint, GetMyBoat’s support team can help you mediate this dispute. We’ll gather information from both you and the customer to negotiate an optimal outcome for both parties. Typically, we always encourage owners to provide great customer service and if there was an issue to try to be open minded about what could be done. You don't HAVE to issue a full or partial refund but it's often times the easiest solution to resolving a conflict.
Contact us at firstname.lastname@example.org if this comes up.