To maintain a secure and trusted environment for our users, we require all bookings and payments to be completed through the Getmyboat platform. This policy helps ensure that your transactions are protected and you receive the full benefit of our customer support and safety measures.
Why Should I Pay Through Getmyboat?
Paying through Getmyboat provides several key advantages:
- Security: Your payment information is secure, and our platform protects against fraud and unauthorized transactions.
- 24/7 Customer Support: By keeping your booking within our system, you have access to our dedicated support team to help with any issues or concerns, anytime.
- Protection: Our policies and procedures are designed to safeguard your booking and ensure that both parties fulfill their obligations.
- Ease of Refunds: If you need to cancel or adjust your booking, our platform simplifies the process of issuing refunds, ensuring you receive your money back quickly and efficiently, in accordance with cancellation policies.
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Additional Fees and Costs: When booking through Getmyboat, all additional fees and costs should also be handled within the platform. These include but are not limited to:
- Captain Fees: Any fees associated with hiring a captain for your trip.
- Fuel Costs: Charges for gas or fuel used during your rental.
- Marina Fees: Costs associated with docking or using marina facilities.
- Add-Ons: Any extra services or equipment such as catering, jetskis, or other special requests.
Handling these fees through Getmyboat ensures that all costs are transparent, agreed upon, and protected under our secure payment system.
How Does Getmyboat Ensure Secure Transactions?
Getmyboat uses advanced security measures to protect your transactions:
- Secure Payment Processing: We use industry-standard encryption to protect your payment details.
- Dispute Resolution: If a problem arises, our team is here to help resolve disputes and ensure fair outcomes.
What Should I Do If I Am Asked for Payment Outside the Platform?
If you encounter a request for payment outside of Getmyboat, please report it to us immediately. Follow these steps:
- Do Not Proceed: Do not send any money or provide payment details outside of our platform.
- Report the Incident: Contact our customer support team with details of the request.
Exceptions: Tipping
While we require all major payments and fees to be processed through Getmyboat, tipping your captain or crew can be done directly and is often appreciated for excellent service. Here are some guidelines for tipping:
- Cash Tips: Tipping in cash is often the preferred method by captains.
- Tips through the Getmyboat App: Tipping can be done via our app safely and securely using Getmyboat's Charge; Ask your owner, or learn about it here: https://getmyboat.zendesk.com/hc/en-us/articles/23354982665243-What-is-Getmyboat-Charge
- Amount: The standard tip amount is typically 20% of the rental cost, depending on the level of service provided.
Tipping is a great way to show appreciation for exceptional service and helps to support the crew.
Remember: Always keep your transactions within the Getmyboat platform to enjoy a secure and seamless boating experience. If you have any questions or need assistance, our support team is here to help.