The incidental coverage limit is a protection in place for owners in case a customer does something that incurs post-rental expenses. It acts very much like a security deposit although GetMyBoat doesn't charge it upfront. The incidental coverage limit may be used for minor damages caused during the rental, gas fees, cleaning fees, additional hours on the water, or any other charge a customer may incur during a rental. In some cases, it can be used to help pay an insurance deductible if needed.
If the owner has filed a claim, we will send you an email notification to let you know. Any disputes regarding the incidental coverage should be handled between you and the owner. GetMyBoat will assess evidence submitted by both parties and will issue a payout to the owner for the incidental coverage or refund your credit card depending on the findings.
Typically the process takes about a week but can be faster or slower depending on the circumstances.
Any decision made by GetMyBoat in regards to the incidental coverage is final. Any further action would have to be handled directly by the customer and the owner.
If you have additional questions, please reach out to us at firstname.lastname@example.org.