It is important to know right off the bat that GetMyBoat does not offer insurance. Owners are expected to provide their own insurance. If there are major or catastrophic damages, owners should work directly with their insurance company to resolve any issues.
In the case of minor damages, boat owners and guests are encouraged to first work together to try to resolve any issue. A pre-rental and post-rental walkthrough can help set expectations and minimize any potential disagreements. Should an issue need to be escalated, GetMyBoat will collect documentation to substantiate a claim. While GetMyBoat does not offer insurance, it does have the security allowance that may help owners recoup at least some money if there is damage or other charges post rental.
GetMyBoat’s goal is to resolve any claims within one week.
How to file a claim for the security allowance
- Communicate with the guest that a claim is being filed and discuss the amount of the claim.
- Compile documentation to file the claim and email firstname.lastname@example.org. Documentation may include, but is not limited to, pictures or videos of any damage, a signed pre-rental and post-rental walkthrough, and any invoices, quotes, or estimates for repairs or replacements.
- Provide GetMyBoat with this supporting evidence within 48 hours of the watercraft return.
- GetMyBoat will weigh the evidence provided and listen to both the customer and owner's stories about what happened and will make a determination if the claim is valid.
- If a claim is deemed valid, a full or partial amount of the allowance will be issued to the owner. If a claim is not deemed valid, the customer will not be charged or will be refunded the allowance amount.
- If there is any dispute regarding the claim, it must be resolved between the customer and the owner directly after GetMyBoat has made its decision.