Boat owner and guests should first work together to resolve any issue. A pre-rental and post-rental walkthrough can help set expectations and minimize disagreements. Should an issue need to be escalated, GetMyBoat will collect documentation to substantiate the boat owner’s claim and work with both sides towards a resolution.
GetMyBoat’s goal is to resolve security deposit claims within one week.
How to File a Claim
- Communicate with the guest that a claim is being filed and discuss the amount of the claim.
- Compile documentation to file claim and email to firstname.lastname@example.org. Documentation can include, but is not limited, to pictures or videos of the claim; a signed pre-rental and post-rental walkthrough; and, an invoice, quote, or estimate for the claim.
- Provide GetMyBoat with supporting evidence of the claim within 48 hours of checkout date.
- Cooperate with GetMyBoat to agree to appropriate claims support. If there is no cooperation in a timely matter, the claim will be referred to a third-party claims arbitrator.