These are unprecedented times, which will continue to change daily going into 2021. We want to provide our community with as much guidance as possible going forward, while also following the advice of the advisories from the Centers for Disease Control (CDC) and the World Health Organization (WHO) to stay on top of their safety measures and travel requirements, both domestically and internationally.
We ask that you do the same, and always follow the guidance of your federal, state, and local public health officials to stay safe and healthy.
Our approach to cancellations
On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. In response, we took immediate action to help protect our community and provide peace of mind to both our owners/operators and our renters. We did this by working with them to reschedule reservations, we asked all owner/operators for compassion and understanding, and many provided refunds when possible.
COVID-19 continues to require everyone's attention, we recognize the impact this has on everyone, not just our travel plans but health and safety overall.
We remain committed to great customer service and providing world-class customer experiences overall. We have asked all boat owners and operators to consider COVID-19 within their respective cancellation policies. If you need to cancel your reservation, you will have to adhere to the cancellation policy of the boat owner or captain.
Before booking your reservation, we suggest that you not only ask the boat owner/operator what their COVID-19 Cancellation policy is, but also research how COVID-19 restrictions could affect your travel plans. Keep in mind our service fee is always non-refundable.
If you have any questions do not hesitate to reach out to our Customer Support staff at email@example.com or (+1) 818-927-2148 24/7
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