The security allowance is a protection in place for boat owners in case the renter or guests onboard do something that incurs an additional expense. This is very uncommon, but could include things such as minor damage or cleaning fees.
Will my credit card be charged:
If the boat owner submits a claim within 48hrs of the trip completion date, we are authorized to charge your credit card up to the amount of the listed security allowance. We will send you an email notification to let you know that a claim has been opened.
How is the claim resolved:
Any disputes regarding the claim should first be handled between you and the owner. If the dispute is not resolved then Getmyboat will assess evidence submitted by both parties, and will issue a payout to the owner or refund your credit card depending on the conclusion.
What is the timeframe:
Typically the process takes one week but can be faster or slower depending on the circumstances. Any decision made by Getmyboat in regards to the claim is final. Any further action would have to be handled directly by the customer and the owner.