Renter FAQ

Common Renter FAQ's

• How does Getmyboat work for renters?
• Why does Getmyboat sometimes request IDs?
• Is Getmyboat Legit?
• How do I communicate through Getmyboat?
• Why should I pay through Getmyboat

Booking Inquiries

• Can I make changes to my confirmed booking?
• Can I make changes to a pending booking inquiry or request?
• What happens if my inquiry is declined?

Payments & Refunds

• What happens when I accept an offer?
• What is the service fee and what does it cover?
• What is the security allowance? How are deposits handled?
• How does tipping work?
• Why is my credit card getting declined?
• Can I pay for my booking outside of Getmyboat?

See all 9 articles

Cancellations

• Getmyboat's COVID-19 Policy
• What should I do if an owner needs to cancel my booking?
• How do I cancel a confirmed booking?
• What is Getmyboat's cancellation policy?

Important Pre-Departure Info

• Start here: Important information for your trip
• What to expect onboard a captained charter
• Tips for a great bareboat charter experience
• What to pack for a day out on the water
• Basic boating safety tips

Conflict Resolution

• The owner has filed a claim for the security allowance. What is this?